Check the delivered product promptly
The current AKKUNO guarantee terms provide one hour from purchase to check an account. Do not postpone the first sign-in. Gmail, Facebook and Instagram require a verification video: begin recording before payment and follow the guarantee page’s requirements. This guide explains the request process; it does not replace the complete terms.
Send the information support needs
- Your order number from the personal account.
- The product name and affected option.
- The steps performed and exact error message.
- A screenshot and the required verification recording.
Submit the request through Telegram support. Document the issue with a timely message even outside working hours. Never publish passwords, tokens, 2FA secrets or archive links. If additional information is necessary, share it only in a private conversation with our support team.
How requests are handled
A replacement is provided within a working day after the request is reviewed. A monetary refund is available when an equivalent replacement cannot be supplied. Current terms specify a 24-hour refund period; discuss the method with support. The guarantee page explains the rule concerning payment-system fees above 5%.
Keep the conditions in mind
An accidental purchase or changed expectations are not guarantee cases. Do not assume that every later restriction qualifies for automatic replacement: circumstances and evidence are assessed under the purchase rules. If an error appeared after changing account settings, describe those changes. Use the verification checklist to prepare suitable evidence.