01Verification and guarantee period
You have 1 hour from purchase to check the account. Check the account data immediately: timely verification determines replacement eligibility.
If you buy an account but decide to use it later, that product is not covered by the guarantee.
For Gmail, Facebook and Instagram the post-purchase check must be recorded on video. Recording requirements appear below.
02How to request a replacement
Contact support on Telegram. Prepare the following for your request:
- Order number. It appears in the payment comment, order confirmation email or in order history your account.
- Describe the problem. Explain what happened: the account is blocked, the credentials are incorrect or the product does not match its description.
- List of affected accounts. List the accounts that need to be checked.
- Error screenshot. Attach an image showing the problem.
Order #11111
Problem: account blocked / incorrect credentials / description mismatch
[email protected]
(error screenshot)
Report a problem as soon as you discover it to preserve your warranty rights. If support is offline, your message will still be processed.
Telegram support@akkuno_suppEvery day, including weekends, 09:00–22:00 (UTC+2 in winter / UTC+3 in summer).
03When the guarantee does not apply
Purchasing by mistake or no longer needing a purchased account are not warranty cases. Replacement and refunds are not provided in these circumstances.
Please note: if an account was checked and found working but became blocked after you signed in, no replacement or refund is provided.
04Verification video
When a replacement requires video evidence, the recording must demonstrate that the credentials were not working at the time of purchase. A verification recording is mandatory for Gmail, Facebook and Instagram.
- Start recording before payment and continue until the check is complete.
- Show the entire screen, including the date and Start menu.
- The cursor must be visible in the recording.
- Do not edit the recording or make unexplained pauses.
If you cannot record a video, contact the seller using the site's contact details to arrange a product check.
05Replacement and refunds
- Replacement within one business day.
- A monetary refund is available only when an equivalent replacement cannot be provided.
- Payment-system fees exceeding 5% of the refund amount are borne by the buyer.
- Refunds are processed within 24 hours to your personal account or wallet. Discuss available refund methods with support.