01Guarantee and refund terms
The guarantee lasts 1 hour from purchase. If the account is not used during this period, the guarantee becomes void.
The guarantee is void if you access an account from a personal device without a proxy: the rules state a 99% risk of blocking in that case.
After purchase, buyers must remove third-party access: change passwords, end other sessions and change 2FA. The account becomes the buyer's property. The store is not responsible for it after the guarantee expires.
A refund is available only for an invalid product: the account is blocked or deleted, or its description is incorrect.
Check the product immediately after purchase: you have 1 hour to check it. Report problems as soon as you discover them to preserve your warranty rights. Read more on the Guarantee and replacement.
If an account was checked and found working but became blocked after you signed in, no replacement or refund is provided. Refunds and replacements are also unavailable if you breached the usage conditions in the product description.
Accounts purchased by mistake or no longer needed after purchase are not eligible for refund or replacement. These are not warranty cases.
02Submitting a replacement request
Contact our Telegram support and include:
- Order number. You can find it in the payment comment, order confirmation email or order history in your account.
- Describe the problem. For example: a blocked account, incorrect credentials or a mismatch with the description.
- List of affected accounts. List the accounts you are having problems with.
- Error screenshot. Attach an image showing the problem.
Order #11111
Problem: account blocked / incorrect credentials / description mismatch
[email protected]
(error screenshot)
Report a problem as soon as you discover it to preserve your warranty rights. Even if support is offline, your request will be processed.
Telegram support@akkuno_suppEvery day, including weekends, 09:00–22:00 (UTC+2 in winter / UTC+3 in summer).
03Video evidence for replacement
For Gmail, Facebook, Instagram and certain other services, replacement requires a video showing that the credentials did not work at the time of purchase.
- Start recording before payment and continue until the check is complete.
- The recording must show the entire screen, including the date and Start menu.
- The cursor must be visible.
- Do not edit the recording or introduce unexplained pauses.
If recording a video is impossible, contact the seller using the site's contact details to arrange a product check.
04Support request
Include the following in your request:
- a detailed description of the problem;
- screenshots;
- details of the proxies used and actions taken.
Support may decline to resolve a problem if complete information is not provided.
Support response time: 30 minutes to 24 hours.
05Security and responsibility
Change passwords and security information after purchase. If the buyer does not change the security information, the store is not responsible for the account.
Buy accounts only if you understand how to use them. The store does not provide training in proxies, applications or other software.
The following account usage is prohibited:
- signing in from a home IP address;
- using a VPN, including paid VPN services;
- using emulators, virtual machines or VPS/VDS without quality private proxies;
- using shared or public proxies;
- signing in to multiple accounts from the same device or proxy.
Use one private proxy and one unique device environment per account: a new UserAgent and separate browser cache, cookies and other environment data.
06Buyer restrictions and responsibility
Accounts must not be used in violation of applicable law or service rules. Buyers are fully responsible for actions taken using purchased accounts.
Accounts purchased by mistake or failing to meet the buyer's expectations are not eligible for refund or replacement.
Creating multiple accounts to evade blocks is prohibited.
Deception, fake reviews, blackmail, third-party advertising and spam are prohibited. Violations may result in penalties, including being blocked from the store.
The store may refuse service to users who repeatedly violate its rules.
07Final provisions
AKKUNO operates in accordance with applicable law and is not responsible for actions buyers take using purchased accounts.
When you buy a product from AKKUNO, you accept the store’s current rules. They apply to your order even if you have not read them.
The platform does not consider disputes without photographic or video evidence. If a problem occurs, provide detailed evidence to support.
Accounts must not be used for fraud, financial misconduct, spam, invasion of third-party privacy or other illegal activities.
Refund procedure. Replacements are provided within one business day. A monetary refund is available only if an equivalent replacement cannot be provided. Payment-system fees exceeding 5% of the refund amount are borne by the buyer. Refunds are processed within 24 hours to your personal account or wallet. Discuss refund methods with support.